# Create and refund one-off charges

> PositiveForm guide · Billing · BILL-005
> Canonical page: https://positiveform.com/guides/billing/one-off-charges-refunds/
> This Markdown: https://positiveform.com/guides/billing/one-off-charges-refunds.md

**Summary:** Charge a reviewed one-off item and refund or void an eligible invoice. The charge, refund, or void records the recipient, amount, actor, and resulting invoice…  
**Who can do this:** Organization owners, Managers  
**Required access:** `billing.manage`  
**Where in PositiveForm:** `/billing`  
**Status:** Verified on 2026-07-29 against PositiveForm build `beb3f3c`.

## Who this is for

This guide is for **staff, managers, and owners** posting one-off charges or refunds from studio billing.

## Before you begin

- Know the household and reason for the charge or refund.

## Steps

1. Open **Billing**.
2. Start a one-off charge or refund action from the operations workspace.
3. Select the household/profile, amount, and reason fields the form requires.
4. Confirm the result in the operations list.

## Expected outcome

The one-off charge or refund is recorded and visible in billing operations.

## Screenshots

![Billing operations for one-off charges](https://positiveform.com/guides/media/BILL-005/20260729T222000Z/000-start.webp)

## Recovery

If the action is refused, read the on-page reason (permissions, missing profile, invalid amount). Do not double-submit.

## Related guides

- BILL-004
- BILL-008

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Guide index: https://positiveform.com/llms.txt.