# Manage member lifecycle and subscriptions > PositiveForm guide · Members · MEM-004 > Canonical page: https://positiveform.com/guides/members/member-lifecycle-subscriptions/ > This Markdown: https://positiveform.com/guides/members/member-lifecycle-subscriptions.md **Summary:** Review roster placement and subscription state and take the next allowed action. Enrollment and subscription actions preserve the member and household… **Who can do this:** Organization owners, Managers, Staff **Required access:** `members.change` **Where in PositiveForm:** `/members/:memberId/details` **Status:** Draft: not yet verified against a deployed PositiveForm build. Labels may differ. > Draft: this guide describes the member profile redesign at docs/plans/2026-08-25-member-profile-redesign. The dedicated Subscription tab is gone; /members/:memberId/subscription now redirects to Details. It has not yet been replayed against the deployed demo. ## Who this is for This guide is for **desk staff, managers, and owners** answering two questions about one person: what are they paying for, and what are they enrolled in. Those are genuinely separate. **Roster placement is separate from household billing.** Someone can be on a class roster without a subscription, and can be paying for a subscription without being on a roster this term. Neither implies the other. You need the `members.change` permission to make changes here. ## Before you begin - Know that money belongs to the **household**, not the member. Payment methods and invoices live on household billing, and a subscription connects a plan to the people it covers and to the profile that pays. - Know which you actually need. If a parent asks "why was I charged", that is billing. If an instructor asks "is she in the Tuesday class", that is enrollment. - Know that the member's own **Details** tab now shows a summary of both: it is where you read state and start most changes. Full subscription management, who pays, and invoices live on the household's Billing tab. ## Steps 1. Click **Members** in the left navigation, click the person, then click the **Details** tab; see [Maintain member profile and notes](https://positiveform.com/guides/members/maintain-member-profile/). ### What they are enrolled in 2. Read **Programs**. There is one row per current enrollment: the program, training group, and schedule. With no enrollment, the section does not appear. 3. Click **+ Enroll** to place them on a roster; click **End** beside a row to take them off one. See [Manage the enrollment queue](https://positiveform.com/guides/enrollment/manage-enrollment-queue/) for the full enrollment walkthrough. ### What they are paying for 4. Read **Billing**. There is one row per covering subscription: plan, amount, who pays, next cycle, and standing, for example **No payment method**. With no covering subscription, the section does not appear. 5. Click **Household** beside the section heading to reach the household's **Billing** tab: who pays, every subscription (covers, paid by, collection method, next cycle, discount), and invoices. That is where money questions are answered and where a subscription is created; see [Create a household subscription](https://positiveform.com/guides/billing/create-household-subscription/) for the full walkthrough. ## Expected outcome **Details** shows this member's current state on both sides: every program they are enrolled in, and every billing subscription that covers them, each with its resulting state rather than a promise. A missing waiver or a covering subscription with no payment method also appears as a required item on **Overview**, with a count badge on the tab; see [Maintain member profile and notes](https://positiveform.com/guides/members/maintain-member-profile/). The boundaries hold. Enrolling somebody does not charge anybody, and nothing on this tab moves money by itself; payment methods and invoices stay on the household, reached through **Household** beside Billing. ## Recovery If a subscription you expected is missing, check the household rather than this member. A subscription covers people, and it may be attached to a sibling's household or to a profile you are not looking at. If a family says they are paying but the member shows no covering subscription, follow **Household** before creating a second one. Creating a duplicate subscription is a money-moving mistake that is harder to unwind than to avoid. If somebody is in class but shows no program row, they are attending without being enrolled. Fix it through **+ Enroll** so rosters and attendance agree. If you followed an old `/subscription` link and landed on Details instead, that is expected: the tab was folded into Details. If the actions are missing, your role does not carry `members.change`. You can still read both sides. ## Related guides - [Maintain member profile and notes](https://positiveform.com/guides/members/maintain-member-profile/) — the Details tab this guide expands on, and the member's Overview, where a billing or waiver gap surfaces as a required item. - [Create a household subscription](https://positiveform.com/guides/billing/create-household-subscription/) — create the household subscription that covers this person. - [Manage the enrollment queue](https://positiveform.com/guides/enrollment/manage-enrollment-queue/) — place them on a roster, or take them off one. --- Source: PositiveForm customer guides, https://positiveform.com/guides/. Every guide as one file for AI assistants: https://positiveform.com/llms-full.txt. Guide index: https://positiveform.com/llms.txt.