# Review parents and guardians

> PositiveForm guide · Parents and guardians · PEOPLE-001
> Canonical page: https://positiveform.com/guides/people/parents-guardians-directory/
> This Markdown: https://positiveform.com/guides/people/parents-guardians-directory.md

**Summary:** Find household adults who are not direct members. The directory shows permitted identity context and links to the correct household.  
**Who can do this:** Organization owners, Managers, Staff  
**Required access:** `organization.membership`  
**Where in PositiveForm:** `/people/adults`  
**Status:** Verified on 2026-07-29 against PositiveForm build `9096f81`.

## Who this is for

This guide is for **any staff member**: owners, managers, and front-desk staff
who need to find the adult attached to a household, usually to answer a question
or to reach a parent.

These are household adults who are **not** direct members themselves. Someone
who trains with you appears as a member, not here, and an adult who both trains
and is a parent appears in both places with the relationship shown.

You need membership in the organization. What contact details you can see
depends on your access.

## Before you begin

- Know what you are looking for: a name, an email, or a phone number. All three
  are searchable.
- Know that this is a directory, not a place to edit. Changes belong on the
  household record.

## Steps

1. Click **People** in the left navigation, then open **Parents & guardians**.
2. Read the columns: **Adult**, **Location**, **Relationships**, and **Status**.
   - **Adult** shows the person's name with their contact details underneath, or
     **No contact details** when none are on file.
   - **Relationships** shows one chip per connection. A parent who does not
     train shows **Adult** alone; someone who is both a household adult and a
     member shows **Adult** and **Member** side by side.
   - **Status** shows **active** for a current member, or **not a member** for a
     parent or guardian who only appears through their household.
3. Type into **Search name, email, or phone** to narrow the list. Your search
   stays in the page address, so you can return to it or share it.
4. Click a person to open their operational record, where their contact
   information and household role are changed.

## Expected outcome

The directory lists the household adults you are permitted to see, with the
identity context your access allows, and each row opens the correct household
record.

Contact details shown here are the ones on file. A blank is a genuine blank, not
something hidden from you, unless your role does not carry the
contact-information permission, in which case those details do not appear at all.

Nothing on this page changes a record. It is a way to find the right person and
get to the place where their details are maintained.

## Screenshots

![The Parents & guardians directory, with the Adult, Location, Relationships, and Status columns](https://positiveform.com/guides/media/PEOPLE-001/20260729T012000Z/001-adults-directory.webp)

![A search that matches nothing, showing No adults match this search.](https://positiveform.com/guides/media/PEOPLE-001/20260729T012000Z/003-adults-no-match.webp)

## Recovery

If a search returns **No adults match this search.**, widen it. The search covers
name, email, and phone, so a partial name is often better than a full one, and a
misremembered email finds nothing.

If the page reads **No household adults yet.**, no adult has been added to any
household at this location. Add the household first; see
[Create and find a household](https://positiveform.com/guides/households/create-find-household/).

If someone you expect is missing, check that you are working in the right
location using the location picker at the top, and that they are actually a
household adult rather than a member in their own right; members are in
[Browse and filter people](https://positiveform.com/guides/members/browse-people/).

If contact details are missing for everyone, your role does not carry the
contact-information permission. Ask an organization owner.

## Related guides

- [Create and find a household](https://positiveform.com/guides/households/create-find-household/) — create the household an adult
  belongs to.
- [Browse and filter people](https://positiveform.com/guides/members/browse-people/) — find someone who trains with you
  rather than a household contact.

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Source: PositiveForm customer guides, https://positiveform.com/guides/. 
Every guide as one file for AI assistants: https://positiveform.com/llms-full.txt. 
Guide index: https://positiveform.com/llms.txt.