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Review parents and guardians

Find household adults who are not direct members. The directory shows permitted identity context and links to the correct household.

Status
Verified 2026-07-29 on build 9096f81
Who can do this
Organization owners, Managers, Staff
Required access
organization.membership
Where in PositiveForm
/people/adults
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Who this is for

This guide is for any staff member: owners, managers, and front-desk staff who need to find the adult attached to a household, usually to answer a question or to reach a parent.

These are household adults who are not direct members themselves. Someone who trains with you appears as a member, not here, and an adult who both trains and is a parent appears in both places with the relationship shown.

You need membership in the organization. What contact details you can see depends on your access.

Before you begin

  • Know what you are looking for: a name, an email, or a phone number. All three are searchable.
  • Know that this is a directory, not a place to edit. Changes belong on the household record.

Steps

  1. Click People in the left navigation, then open Parents & guardians.
  2. Read the columns: Adult, Location, Relationships, and Status. - Adult shows the person's name with their contact details underneath, or No contact details when none are on file. - Relationships shows one chip per connection. A parent who does not train shows Adult alone; someone who is both a household adult and a member shows Adult and Member side by side. - Status shows active for a current member, or not a member for a parent or guardian who only appears through their household.
  3. Type into Search name, email, or phone to narrow the list. Your search stays in the page address, so you can return to it or share it.
  4. Click a person to open their operational record, where their contact information and household role are changed.

Expected outcome

The directory lists the household adults you are permitted to see, with the identity context your access allows, and each row opens the correct household record.

Contact details shown here are the ones on file. A blank is a genuine blank, not something hidden from you, unless your role does not carry the contact-information permission, in which case those details do not appear at all.

Nothing on this page changes a record. It is a way to find the right person and get to the place where their details are maintained.

Screenshots

The Parents & guardians directory, with the Adult, Location, Relationships, and Status columns
The Parents & guardians directory, with the Adult, Location, Relationships, and Status columns
A search that matches nothing, showing No adults match this search.
A search that matches nothing, showing No adults match this search.

Recovery

If a search returns No adults match this search., widen it. The search covers name, email, and phone, so a partial name is often better than a full one, and a misremembered email finds nothing.

If the page reads No household adults yet., no adult has been added to any household at this location. Add the household first; see Create and find a household.

If someone you expect is missing, check that you are working in the right location using the location picker at the top, and that they are actually a household adult rather than a member in their own right; members are in Browse and filter people.

If contact details are missing for everyone, your role does not carry the contact-information permission. Ask an organization owner.