Delete an organization

Who this is for

This guide is for the organization owner who is closing the business, or leaving PositiveForm, and wants the organization's records removed.

Only an organization owner can do this, and PositiveForm asks you to sign in again part-way through. This is the most destructive action in the product.

Deleting removes staff access immediately. After the restore window closes, the organization's data is permanently destroyed and cannot be recovered. Read this whole guide before you start.

Before you begin

• Export or record anything you need to keep. Member records, attendance, promotions, and invoices go with the organization.
• Cancel active subscriptions in Stripe first. PositiveForm deletes its own records only. Your Stripe account, its customers, payment methods, and payment history live in Stripe and are not touched, so any active subscription keeps charging families until someone cancels it in Stripe.
• Tell your staff. Their access ends the moment the deletion is requested, not at the end of the restore window.
• Know the organization's exact name. You have to type it to confirm.
• If you only want to close one site, this is the wrong workflow. Retire that location instead, as described in Maintain or retire a location.

Steps

1. Click Settings in the left navigation, then click Organization.
2. Scroll to the bottom of the page, to the red Danger zone card. Read both paragraphs there. They state what is deleted and what stays in Stripe.
3. Click Delete organization. Nothing is deleted yet; this opens the confirmation.
4. Tick I understand this cannot be undone and will begin permanently deleting all organization data.
5. In Type to confirm, type the organization's name exactly as shown in bold on the label. A near miss keeps the final button disabled.
6. Click Permanently delete organization.
7. Complete the sign-in check PositiveForm asks for. It requires a recently re-verified session before it will act.

To stop at any point before step 6, click Cancel. That closes the confirmation and clears the tick and the typed name. Cancelling the sign-in check also stops the deletion.

Expected outcome

PositiveForm takes you to a dedicated confirmation screen rather than dropping you back into the console.

If the organization held member records, the screen reads is scheduled for deletion and names the date its data is retained until. Until that date the deletion can still be cancelled by contacting support. After it, the data is permanently destroyed. Returning to Settings › Organization during this window shows a Pending deletion card with the request date and the restore cutoff, instead of the danger zone.

If the organization held no member records, it is deleted immediately and the screen reads is deleted. Only a non-identifying offboarding receipt remains.

Either way the screen repeats the Stripe boundary, and from there you choose where to go: Continue to for another organization you belong to, or Set up a new organization instead? to start a fresh one.

Screenshots

Recovery

If Permanently delete organization stays greyed out, either the acknowledgement is not ticked or the typed name does not match exactly. The match is exact, including capitals and spacing.

If you cancel the sign-in check, PositiveForm tells you Re-authentication was cancelled. The organization was not deleted. Nothing changed.

If the request fails, PositiveForm shows the reason from the server and the organization stays as it was.

If the organization is scheduled for deletion and you have changed your mind, contact PositiveForm support before the restore window closes. The date is on the confirmation screen and on the Pending deletion card. There is no self-service undo, and after that date there is no recovery at all.

If you reach this page by accident, leave it. Nothing on this page changes anything until you click Permanently delete organization and pass the sign-in check.

Related guides

• Maintain organization details and branding — change the organization's name, branding, or contact details instead of deleting it.
• Switch organizations — move to another organization you belong to after this one is gone.