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PositiveForm

Maintain organization details and branding

Update business details, icon, and banner. Organization details and safe image assets update across the branded console.

Status
Verified 2026-07-29 on build 9096f81
Who can do this
Studio owners, Organization owners
Required access
organization.owner
Where in PositiveForm
/settings/organization
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Who this is for

This guide is for the organization owner: the person responsible for the business as a whole, not for one site.

Only an organization owner can open this page. Everyone else sees Only an organization owner can view or change these details, and the server refuses the change even if the page is reached another way.

These are business-wide details. A single site's address and opening hours are not here; they live on that location's page under Settings › Locations.

Before you begin

  • Have your business phone, contact email, website, and EIN or Tax ID to hand. All of them are optional, but a blank one is a blank one; PositiveForm does not fill them in for you.
  • For images, have an icon and a banner ready as JPEG, PNG, or WebP, each up to 10 MB. You crop them in PositiveForm, so an oversized image is fine.
  • Know that this page does not touch Stripe. Renaming your organization here changes the name in PositiveForm only.

Steps

Open the page

  1. Click Settings in the left navigation, then click Organization. The page opens as Organization details.

Change the business name

  1. Edit Organization name in the Identity card. This is the name staff and families see across the console.

Set the icon and banner

  1. In Organization images, click Choose icon (or Replace icon if one is already set) and pick an image file. A Crop organization icon window opens.
  2. Drag the image to position it and use Zoom until it sits the way you want, then click the save button in that window. The icon is square.
  3. Choose Rounded or Square under Icon shape. The change applies as soon as you click, without saving the rest of the page.
  4. Click Choose banner and repeat for the wide studio image. The banner is cropped to a 3:1 shape.
  5. To take an image back off, click Remove next to it and confirm.
  1. Under Scheduling time zone, pick your Organization time zone. Program schedules use it unless a location overrides it on its own page.
  2. Fill in Phone, Contact email, and Website in the Contact card.
  3. Fill in EIN / Tax ID in the Legal card. One EIN covers the whole organization; every location operates under it.
  4. Click Save changes. It stays disabled until you have actually changed something.

Expected outcome

PositiveForm confirms with Organization updated, and Save changes goes back to being disabled because there is nothing left unsaved. Reload the page and the new values are still there.

The name and icon change everywhere the console shows your organization, including the top-left corner. Images confirm separately as Organization icon updated or Organization banner updated as soon as the crop is uploaded, so they do not wait on Save changes.

Nothing here reaches Stripe. Your Stripe account name, customers, and payment history are unchanged.

Screenshots

Organization details, showing Identity, Organization images, Scheduling time zone, Contact, Legal, and the Danger zone
Organization details, showing Identity, Organization images, Scheduling time zone, Contact, Legal, and the Danger zone
The Organization updated confirmation, with the saved Website value on the page behind it
The Organization updated confirmation, with the saved Website value on the page behind it

Recovery

If you clear the name and save, PositiveForm refuses with The organization needs a name. Type a name and save again.

If Contact email or Website is malformed, the field itself is marked with what is wrong. Fix the marked field, then click Save changes. Leaving either one empty is allowed; only a filled-in malformed value is refused.

If saving fails for another reason, PositiveForm shows Couldn't save. Check the fields and try again. and keeps your typing on screen.

If an image will not upload, the crop window shows the reason, for example that the file is the wrong format or over 10 MB. Close the window with Cancel, prepare a smaller JPEG, PNG, or WebP, and choose it again. The previous image stays in place until a new one uploads successfully.

If someone else changes the organization while you have edits open, PositiveForm tells you on the page rather than overwriting one of you silently. If you try to navigate away with unsaved edits, it asks before discarding them.